How is liability defined and handled if an order is damaged in transit?（如果订单在运输过程中损坏，责任如何界定和处理？）

If the order is damaged during transportation, we will first verify the situation with the logistics company. If it is the responsibility of the logistics company, we will assist you in claiming compensation from the logistics company; if it is caused by our own reasons such as improper packaging, we will provide you with free replacement of damaged products or refund to ensure that your rights and interests are not lost.（如果订单在运输过程中损坏，我们会首先与物流公司核实情况。如果是物流公司的责任，我们会协助您向物流公司索赔；如果是我们包装不当等自身原因造成的，我们会为您免费补发损坏的产品或办理退款，确保您的权益不受损失。）