安全可靠
In the rare event of a recall, we will promptly notify all affected customers via email and provide a free return label and full refund or replacement.（如遇极少数产品召回情况，我们将通过邮件及时通知所有受影响客户，并提供免费退回标签及全额退款或换货。）
For bulk orders, we can extend the warranty period to 1.5 years or provide free annual maintenance services. Specific terms can be negotiated in the contract.（对于大批量订单，我们可将保修期延长至 1.5 年或提供免费年度维护服务，具体条款可在合同中协商。）
You can submit a complaint through our official website's "Customer Feedback" section or contact our after-sales team via email/phone. We will investigate within 48 hours and provide a response.（您可以通过我们官网的 “客户反馈” 板块或通过邮件 / 电话联系我们的售后团队提出投诉。我们会在 48 小时内调查并给出答复。）
Yes, replacement is available for non-customized products in stock. Please contact our customer service to confirm product availability and process the exchange.（是的，有库存的非定制化产品可选择换货。请联系我们的客服确认产品库存并办理换货手续。）
There is a charge for repairing products outside of the warranty period. The cost of repair will be calculated based on factors such as the faulty condition of the product, the cost of replacement parts and the repair labor time. We will provide you with a detailed repair quotation after inspecting the product and carry out the repair operation after your agreement.（对于保修期外的产品维修是需要收费的。维修费用会根据产品的故障情况、更换零部件的成本以及维修工时等因素来计算。我们会在检测产品后，为您提供详细的维修报价，在您同意后再进行维修操作。）
Yes, we have a professional technical support team that provides multilingual online support (English, Spanish, French, etc.) to help you solve product usage problems in a timely manner.（是的，我们有专业的技术支持团队，提供多语言（英语、西班牙语、法语等）在线支持，及时帮助您解决产品使用问题。）
Once we receive the returned products and confirm they meet the refund conditions, the refund will be processed within 7 - 10 working days to your original payment method.（我们收到退回的产品并确认符合退款条件后，将在 7-10 个工作日内将款项原路退回至您的支付账户。）
If you are not satisfied with the product, you can contact us to request a return within 7 days after receiving the product. Please provide us with detailed information such as the reason for return and photos of the product. After we receive the application, we will review it and inform you of the return address. You will send the product back and provide the logistics number, after we receive the product and confirm that there is no error, we will process your refund within 15 working days.（如果您对产品不满意，在收到产品后的 7 天内可以联系我们申请退货。请您提供详细的退货原因和产品照片等相关资料。我们收到申请后会进行审核，审核通过后会告知您退货地址。您将产品寄回并提供物流单号，待我们收到产品并确认无误后，会在 15 个工作日内为您办理退款手续。）
If the product has quality problems during the warranty period, please contact our customer service team in time and provide a detailed description of the problem and product photos and other related information. We will first determine the nature and severity of the problem, if it can be solved by remote guidance, we will arrange for technicians to provide you with online support; if it needs to be sent back for repair, we will inform you of the return address, and will complete the repair and send it back to you within 10 working days after receiving the product.（如果产品在保修期内出现质量问题，请您及时联系我们的客服团队，并提供详细的问题描述和产品照片等相关资料。我们会首先判断问题的性质和严重程度，如果可以通过远程指导解决，我们会安排技术人员为您提供在线支持；如果需要寄回维修，我们会告知您寄回地址，在收到产品后的 10 个工作日内完成维修并寄回给您。）
For defective products confirmed by our quality team, we offer free replacement or full refund within 30 days of delivery. Return shipping costs will be covered by us if the defect is due to our quality issues.（经我们质量团队确认的有缺陷产品，我们在交货后 30 天内提供免费更换或全额退款。如缺陷因我方质量问题导致，退货运费将由我们承担。）
