• Can I choose the shipping date according to my needs?(我能否根据自己的需求选择发货日期?)

    We will try our best to accommodate your shipping date requirements. However, it also depends on the production schedule and logistics arrangements. Please contact us in advance to discuss specific shipping dates.(我们会尽力满足您的发货日期要求。但这也取决于生产进度和物流安排。请提前联系我们讨论具体的发货日期。)

  • How is liability defined and handled if an order is damaged in transit?(如果订单在运输过程中损坏,责任如何界定和处理?)

    If the order is damaged during transportation, we will first verify the situation with the logistics company. If it is the responsibility of the logistics company, we will assist you in claiming compensation from the logistics company; if it is caused by our own reasons such as improper packaging, we will provide you with free replacement of damaged products or refund to ensure that your rights and interests are not lost.(如果订单在运输过程中损坏,我们会首先与物流公司核实情况。如果是物流公司的责任,我们会协助您向物流公司索赔;如果是我们包装不当等自身原因造成的,我们会为您免费补发损坏的产品或办理退款,确保您的权益不受损失。)

  • Are there any restrictions on shipping your battery products by sea?(海运贵公司电池产品是否有任何限制?)

    Our battery products comply with international shipping regulations. However, there are some restrictions on the quantity and packaging requirements for sea freight. We will ensure that all necessary procedures are followed to complete the shipping.(我们的电池产品符合国际运输规定。但海运对数量和包装有一定要求和限制。我们会确保遵守所有必要程序完成运输。)

  • If I choose expedited shipping, what is the approximate cost?(如果选择加急运输,费用大概是多少?)

    The cost of expedited shipping can vary depending on the shipping method, shipping address, and weight of the product. In general, choosing an international expedited courier service (e.g. DHL Expedited) can cost 2 - 3 times more than regular shipping costs. The exact expedited shipping cost can be obtained by consulting our customer service staff when you place your order, and they will provide you with an accurate quote.(加急运输的费用会根据运输方式、收货地址和产品重量等因素有所不同。一般来说,选择国际加急快递服务(如 DHL 加急件),费用可能是普通运输费用的 2 - 3 倍。具体的加急运输费用可以在您下单时咨询我们的客服人员,他们会为您提供准确的报价。)

  • Can you provide door - to - door shipping services worldwide?(贵公司能否提供全球范围内的门到门运输服务?)

    Yes, we can provide door - to - door shipping services worldwide through our reliable logistics partners. However, additional charges may apply depending on the destination and the weight of the goods.(是的,我们可以通过可靠的物流合作伙伴提供全球范围内的门到门运输服务。不过,根据目的地和货物重量可能会收取额外费用。)

  • Is it possible to choose a specific mode of transportation and logistics company?(是否可以选择指定的运输方式和物流公司?)

    Within a certain range, we can meet your needs of choosing the specified mode of transportation and logistics company. However, the details still need to be determined according to your receiving address, product weight and size, and the service scope of the selected logistics company and other factors. You can communicate your needs with our sales team when placing an order, and we will try our best to coordinate the arrangement.(在一定范围内,我们可以满足您选择指定运输方式和物流公司的需求。但具体还需要根据您的收货地址、产品重量和尺寸以及所选物流公司的服务范围等因素来确定。您可以在下单时与我们的销售团队沟通您的需求,我们会尽力协调安排。)

  • What shipping methods do you usually use for international orders?(对于国际订单,贵公司通常使用哪些运输方式?)

    We usually use international express services such as DHL, FedEx, and UPS for small - quantity orders. For large - quantity orders, we may choose sea freight or air freight according to your requirements.(对于小批量订单,我们通常使用 DHL、FedEx、UPS 等国际快递服务。对于大批量订单,我们可根据您的要求选择海运或空运。)

  • What is the price adjustment mechanism in case of raw material price fluctuations?(如果原材料价格波动,价格调整机制是怎样的?)

    In case of significant raw material price fluctuations exceeding 10%, we will negotiate price adjustments with you based on the actual situation, and try our best to minimize the impact on you.(如果原材料价格波动幅度超过 10%,我们将根据实际情况与您协商价格调整,并尽力将对您的影响降到最低。)

  • What is the currency of your quotation? Can it be changed?(贵公司报价的货币是什么?是否可以更改?)

    Our quotations are usually in US dollars. However, if you have a specific currency requirement, we can consider adjusting it according to the current exchange rate.(我们的报价通常以美元为单位。不过,如果您有特定的货币需求,我们可以根据当前汇率考虑进行调整。)

  • What specific information is required when placing an order?(下单时需要提供哪些具体信息?)

    When placing an order you need to provide a detailed shipping address, contact person and contact phone number so that we can ship accurately. At the same time, you also need to specify the product model, quantity and specifications of your order. If you have special requirements or customized needs, please also let us know.(下单时您需要提供详细的收货地址、联系人和联系电话,以便我们准确发货。同时,还需要明确您所订购的产品型号、数量和规格等信息。如果您有特殊要求或定制需求,也请一并告知我们。)

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